Once the order is confirmed, it cannot be modified. However, you can contact our customer service to check if it is still possible to cancel it before it is shipped.

The delivery date cannot be changed after the order is confirmed. For any specific requests, please contact our team via Live Chat.

Yes, you can add a personalized message. Before adding the Gift box to your cart, you will find a dedicated field under the product description where you can write your message. We will include the card inside the package.

Yes! If you have received a Spagni&Spagni Gift Card from your company, you can use it as a payment method. At checkout, enter the coupon code in the designated field, and the value of the Gift Card will be deducted from the total order amount.

We accept all major electronic payment methods, including credit cards, Apple Pay, PayPal, and Stripe.

Yes, payments on our website are safe and secure thanks to the use of advanced encryption systems.
For more information, please visit our Secure Payments page.

Shipping within Italy costs €12.00, including VAT. For more information, please visit our dedicated page.

Yes, we offer a dedicated Worldwide shipping service. For any specific requests, please contact our team via Live Chat.
To find out all the countries we ship to and the related shipping costs, please visit our International Shipping page.

Delivery times vary depending on the destination. In Italy, delivery is generally made within 1-3 working days. For international shipments, delivery times may vary. More details are available on the International Shipping page.

Yes, we offer Live Tracking. Once your order has been shipped, we will send you the tracking code to monitor the package in real-time through the courier’s website. For the tracking code, please contact us via Live Chat or by email at shop@spagnithegift.com.

Yes, you can pick up your order for free at our location in Reggio Emilia, Via Alessandro Volta 1/E, from Monday to Friday, between 9:00 and 12:00 and from 14:00 to 17:00.
Your order will be available for pickup for 3 days from the indicated date, after which the products will be returned to stock. If you have already made the payment, we will contact you to arrange the refund.
To collect your order, you must present a copy of the order and a valid ID.
To ensure better service, we kindly ask you to schedule an appointment by phone or via WhatsApp Live Chat to confirm the date and time you plan to pick up your order.