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Return Policy

RETURN POLICY

RIGHT OF WITHDRAWAL

The Purchaser has the right to terminate its contract with the seller, without penalty, within fourteen (14) working days from the day of receipt of goods purchased on spagniTheGift.com.
The Buyer is invited to carefully read this document “Right of Withdrawal” also contained as an integral and essential part of General Conditions of Sale. The conditions contained in the Right of Withdrawal are therefore considered fully known and accepted by the Purchaser at the time of submission the order form.
To cancel the contract the Purchaser may use the Return Form (according to the module type in accordance with article 49 paragraph 4 of the Consumer Code) to compile and submit directly from spagniThegGift.com site, or prepare and send the seller other unequivocal statements of the decision to terminate the contract. In this case the burden of proving the proper and timely exercise of the right of withdrawal, will weigh on the Purchaser.
Once exercised the withdrawal from the contract, the Purchaser shall return the products to Spagni & Spagni delivering them to the carrier for shipment within fourteen (14) days from the date of dispatch of the withdrawal statement.
An essential condition for exercising the right of withdrawal is the substantial integrity of the property to be returned. The packaging of the products must be sealed as in the original form, products must not be opened or damaged. Under the law, the Buyer / consumer is solely responsible for the decrease in value of the goods resulting from a different handling than what is necessary to establish the nature and characteristics of the assets (art. 57 Legislative Decree no. 206/2005).
The only costs to the Buyer are those incurred for the return of the purchased products, except in the case that Spagni & Spagni expressly exempted the Purchaser from such expenses when the order was placed and to the further condition that the purchaser makes use of the shipping agent indicated by spagniTheGift .com in the Return form.
If the Buyer decides to use the shipper indicated by SpagniTheGift.com in the Return Form, he/she shall be relieved of any liability in case of loss or damage of goods during transport and will not be require to make any payment related to such damage/loss. The cost of shipping in this case will be paid by Spagni & Spagni on behalf of Buyer and will be deducted from the refund in a lump sum equal to the standard shipping cost of the products.
If the Buyer decides to use a different method of delivery than that indicated by SpagniTheGift.com in the Return Form, he/she will be responsible for the payment of costs related to the return of purchased products. In such a case the Buyer will not be reimbursed the costs incurred for choosing a type of shipment and delivery other than that indicated by SPAGNI & SPAGNI and Buyer will burden the responsibility of loss or damage of goods during transport.
If the return right is exercised in the manner and terms described, the Vendor shall refund the amounts paid for the purchase of products on the conditions and terms provided. The sums will be refunded to the Purchaser as quickly as possible and in any event within fourteen (14) working days from the date on which the Seller is aware of the exercise of withdrawal rights. SPAGNI & SPAGNI will activate the refund procedure, once we verify the correct execution of the terms and conditions stated above.
If the party placing the order does not comply with the procedures and terms for the exercise of withdrawal rights previously indicated, the Buyer shall not be entitled to reimbursement of the amount paid to spagniTheGift.com.
The Purchaser is responsible for the decrease in value of the returned products; in the case of damage or loss in value, a percentage between 10 and 90 percent of the sums already paid by the buyer to the seller for the purchase of the returned products will be deducted from the refund, according to what will be specifically communicated to the Buyer via e-mail, by the Seller.
Refund times and methods
After returning products, Spagni & Spagni shall check the conformity thereof to the conditions and time limits specified in paragraph 10. In the event that the checks are successfully concluded, the Purchaser will receive via e-mail, confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Buyer will receive email notification of detected existence of a decrease in value of the returned products, arising from any breach by the Purchaser of the conditions of the right of withdrawal.
Whatever the method of payment used by the Buyer, the reimbursement, in whole or in part, is activated by the Seller in the shortest time possible and in any event within fourteen (14) days from the date on which the Seller gets acquainted with the right of withdrawal after verification of proper implementation of this right of withdrawal and verification of the returned products. The repayment of the sums relating to the exercise of the right of withdrawal, will be completed by the Seller towards the party who made the initial payment.

Update June 30, 2016

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