RETURN POLICY

RIGHT OF WITHDRAWAL

The buyer has the right to withdraw from the contract with SPAGNI & SPAGNI, without any penalties and without the need to specify a reason, within fourteen (14) business days from the date of receipt of the products purchased on SpagniTheGift.com. This right is regulated in accordance with the Consumer Code (Legislative Decree 206/2005).

It is recommended to read this document carefully, as it is an integral part of the General Terms and Conditions of Sale, for a correct understanding and application of the Right of Withdrawal. By submitting the order, the buyer fully accepts the terms outlined.

PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

To withdraw from the contract, the buyer can use the Contact Form. In this case, the burden of proving the correct and timely exercise of the Right of Withdrawal lies with the buyer. Once the intent to withdraw has been communicated, the buyer must return the products within fourteen (14) days from the date of the withdrawal notice, using the courier for shipment.

CONDITIONS FOR RETURNING PRODUCTS

To properly exercise the right of withdrawal, the following conditions must be met:

  • The products must be returned in their substantial integrity.
  • The original Packaging must be sealed as initially delivered.
  • The products must not have been opened or damaged.

The buyer is only responsible for any decrease in the value of the product resulting from handling other than what is necessary to establish the nature and characteristics of the product (Art. 57 Legislative Decree 206/2005).

RETURN SHIPPING COSTS

The cost of returning the products is the responsibility of the buyer, unless otherwise specified at the time of purchase by SPAGNI & SPAGNI. However, if the buyer uses the courier designated by SPAGNI & SPAGNI, they will be exempt from liability for loss or damage during transport and will not need to pay the shipping fees upfront, which will instead be deducted from the final refund.

If a courier other than the one designated is used, the buyer will bear the shipping costs and assume responsibility for any damages or loss during transport. SPAGNI & SPAGNI will not refund any additional costs resulting from a different shipping method than the one proposed.

TIMING AND METHOD OF REFUND

If the right of withdrawal is exercised correctly, SPAGNI & SPAGNI will refund the amounts paid for the purchase within thirty (30) business days from the date of receipt of the returned products, subject to verification of their compliance.

If the returned products do not meet the conditions for the right of withdrawal, the buyer will be held liable for the reduction in their value. In such cases, the refund will be reduced proportionately based on the diminished value, which may range from 10% to 90% of the original price, as specifically communicated to the buyer via e-mail by the seller.

Once the products have been returned, SPAGNI & SPAGNI will conduct the necessary checks to ensure they comply with the conditions and terms indicated above. If the checks are successful, the buyer will receive an e-mail confirming acceptance of the returned products. If the checks are not successful, the buyer will be notified of the value reduction and the corresponding adjustment to the refund.

Regardless of the payment method chosen by the buyer, the refund, whether total or partial, will be initiated by the seller as soon as possible and in any case within thirty (30) business days from the time the seller receives the return. This is subject to the verification of the proper application of the right of withdrawal and the compliance of the returned products. The refund will be issued exclusively to the individual who made the original payment.