You have the right to withdraw from your purchase on SpagniTheGift.com within 14 business days from the date of receipt, in compliance with the Consumer Code (D.Lgs. 206/2005). By placing an order, you accept the terms
outlined in this policy, which is an integral part of the General Terms & Conditions.

HOW TO REQUEST A RETURN

To withdraw from the contract, write to Spagni&Spagni via the contact form. The buyer is responsible for providing proof of a valid and timely request. The products must be returned within 14 days from the withdrawal request using a shipping carrier.

RETURN CONDITIONS

To be eligible for a return, products must:
• Be in their original condition and packaging, sealed and undamaged.
• Not have been opened or used.
The buyer is liable for any depreciation in value resulting from improper handling beyond what is necessary to verify the product’s nature and characteristics.

RETURN SHIPPING COSTS

The buyer covers return shipping costs and assumes responsibility for potential damage or loss during transit.

REFUND PROCESS

If the return meets all conditions, Spagni&Spagni will issue a refund within 30 business days after receiving and verifying the returned items.
If the returned products do not fully comply with the return conditions, a partial refund may apply, ranging from 10% to 90% of the original price. The buyer will receive an email notification detailing any deductions.
Refunds will be processed using the original payment method and issued to the person who made the initial purchase.